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Welcome to Dduku Shop (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data you share with us when you visit or make a purchase on www.ddukushop.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website.
We collect information directly from you when you use our site, create an account, or place an order:
- Personal Identifiable Information (PII): Name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment card details, mobile money account numbers, or billing metadata required to process your transaction. (Note: Payment transactions are processed securely via third-party payment gateways like Pesapal or Flutterwave; we do not store full credit card numbers or PINs on our servers).
- Order & Transaction Data: Products purchased, date and time of order, and transactional history.
- Technical & Usage Data: IP address, browser type, operating system, device details, pages viewed, and access times collected automatically via cookies and web analytics.
We use the information we collect to:
- Process, fulfill, and deliver your orders.
- Communicate order updates, tracking information, and customer service responses.
- Process payments and prevent fraudulent transactions.
- Improve site performance, user experience, and overall website functionality.
- Send promotional emails and marketing communications (only if you have opted in; you can opt out at any time).
- Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information. We share your data only with trusted service providers necessary to operate our platform:
- Payment Processors: To process secure electronic and mobile payment transactions.
- Shipping & Logistics Providers: To deliver products to your specified shipping address.
- Hosting & IT Services: Service providers (e.g., Namecheap) that host our website and database securely.
- Legal Requirements: If required by law, court order, or government regulation, or to protect the rights, property, and safety of Dduku Shop and our users.
www.ddukushop.com uses cookies and similar tracking technologies to:
- Keep track of items in your shopping cart.
- Remember your preferences for future visits.
- Analyze site traffic and interaction patterns.
You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our website.
We implement reasonable administrative, technical, and physical security measures (including SSL encryption) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is 100% secure.
Depending on your jurisdiction, you have the right to:
- Access & Update: Review and update your personal account information by logging into your account profile.
- Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email.
- Data Erasure: Request the deletion of your personal account data, subject to legal record-keeping requirements.
Our website may contain links to third-party websites or services (e.g., social media platforms, payment providers). We are not responsible for the privacy practices or content of external sites.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The updated date at the top of this page indicates when the latest revision took effect.
If you have questions, comments, or concerns about this Privacy Policy or how your data is handled, please contact us at:
Dduku Shop
Website: www.ddukushop.com
Email: support@ddukushop.com