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FAQ
Answers to common questions about ordering, payment, shipping, and returns.
Browse our categories or use the search bar to find what you’re looking for, add items to your cart, and proceed to checkout. You’ll enter your delivery details and choose a payment method to complete your order.
We accept secure payments through Pesapal and Flutterwave, including mobile money, debit/credit cards, and other local payment options.
Delivery times depend on your location and the vendor fulfilling your order. Estimated delivery windows are shown at checkout before you complete your purchase.
Yes — most items can be returned within 7 days of delivery. See our full Money Back Policy for details on eligibility and how to start a return.
Contact us within 48 hours of delivery at support@ddukushop.com with photos of the item, and we’ll arrange a full refund or free replacement at no cost to you.
Log into your account and visit the Track Order page, or use the tracking link sent to your email after checkout.
Yes, Dduku Shop is a marketplace hosting both our own listings and products from independent vendors. Vendor-specific policies, where they differ from ours, are shown on the product page.
Visit our Become a Vendor page to learn more and start the onboarding process.
Email us anytime at support@ddukushop.com, or use our Contact Us page.