Legal

We want you to be happy with your purchase from Dduku Shop. This Money Back Policy explains how returns, exchanges, and refunds work for orders placed on www.ddukushop.com.

Most items purchased on Dduku Shop can be returned within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Some product categories (e.g. perishable goods, intimate items, and made-to-order products) are not eligible for return; these will be clearly marked on the product page.

1. Go to your account’s Order History and select “Request Return,” or email support@ddukushop.com with your order number.
2. Describe the reason for the return and attach photos if the item arrived damaged or incorrect.
3. Once approved, we’ll provide instructions for returning the item to us or the relevant vendor.

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method (via Pesapal or Flutterwave) within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error (e.g. wrong or defective item).

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item. We will arrange a full refund or free replacement at no cost to you.